Privacy Policy

Last updated: January 1, 2024

Jelvix OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out forms on our website
• Subscribe to our newsletter
• Contact us for support or inquiries
• Request information about our services
• Engage with our services or enter into contracts with us

1.1 Personal Data

The types of personal information we may collect include:

• Name and contact information (email address, phone number, postal address)
• Company information (company name, job title, industry)
• Technical information (IP address, browser type, device information)
• Communication preferences and marketing consent

1.2 Automatically Collected Information

We may automatically collect certain information about your device when you access our website, including:

• Log data (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, click patterns)
• Cookie data (as described in our Cookie Policy)

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To send you updates about our services and industry insights
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and enhance security

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary for contract performance
• Legitimate interests: For our business operations and service improvement
• Legal compliance: When required by applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To service providers who assist us in operating our website and services
• To comply with legal obligations or protect our rights
• In connection with a business transaction (merger, acquisition, etc.)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• ISO 27001 certified security management

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information
• The purpose for processing
• Legal and regulatory requirements

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw previously given consent

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• European Commission adequacy decisions
• Standard contractual clauses
• Other legally recognized transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws.